Common Refund Questions

Is it easy to return items?

Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Due to COVID-19, we have implemented a 14 day holding period from when a return or exchange is received at our warehouse to ensure the safety of our staff. Once the 14 days is up, we will begin to process those returns in the order they were received. Once your items are inspected by our warehouse staff, you’ll get your refund typically within 48 hours.

What items are returnable?

• Items purchased in the last 30 days.
• If your return falls outside the 30-day window, please email us at [email protected].

What items are non-refundable?

• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Components of gift sets, e.g. Quarterly or Top Drawer. Please email us at [email protected] for return instructions.

See more questions from our Return Policy.

CONTACT US

Address: 100 Eaton St, Peoria, IL 61603

Email: [email protected]